Contacting the Tier 1 Help Desk

Contacting the Tier 1 Help Desk

SSIS mentors, coordinators or related supervisors are authorized to contact the SSIS Tier 1 Help Desk. Tune into this webinar to learn more about the SSIS Help Desk: SSIS Help Desk Year in Review 2024. Information for the Help Desk begins at the 12-minute mark and ends around the 56-minute mark. The information captured in this recording provides insight on:

  • Help Desk workflow
  • Who can contact the Help Desk
  • Common Help Desk issues
    • PMI Push vs. PMI Merge
    • PMI number not in SSIS
    • Data Fix
    • Pre and Post Adoptive Identity Issues
    • Clearing
    • Statewide Case Access
    • Technical Issues
    • Data Recovery Requests
    • Purge and Record Retention
    • Data Integrity Reports
    • What is helpful when contacting the Help Desk
    • Mentor Information
    • Preparing for a New Year in Admin
    • Unfinalize MAPCY
    • Intakes Needing Action
    • Do not end Primary Worker when closing

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