FAQs
Centralized registration changes folder
- Register or re-register for CCAP
- Renew your registration
- Report changes to your CCAP information
- Request MEC² PRO user accounts or changes
- View CCAP notices
Who does this change impact?
All child care providers must register for CCAP with DCYF.
What changes will I see?
On April 28, 2025, all active provider registrations with CCAP agencies converted to a single, DCYF provider registration. Providers with an approved DCYF provider registration are eligible to receive payments for caring for children authorized by any CCAP agency without having to register with different CCAP agencies.
Information about your provider registration shows DCYF as the agency of record. You will still get child care Service Authorizations, Billing Forms and payments from individual CCAP agencies.
In the Provider Hub, you can view all your notices digitally. If you no longer want notices in the mail, you can choose to receive all CCAP notices digitally in the Provider Hub.
DCYF will send you an email notification at least 60 days before your renewal date that provides information about how to renew your registration.
What CCAP information can I manage in the Provider Hub?
Using the CCAP Provider Management tool in the Provider Hub, you can:
If I register as a CCAP Provider with DCYF, can I still be paid by more than one county?
Yes. Your statewide registration makes you eligible to be paid by any CCAP agency in Minnesota.
Will centralized provider registration make it easier to communicate with workers?
CCAP notices will be available in the Provider Hub, making it easier to track changes to family CCAP eligibility. CCAP agencies will still manage family eligibility, billing, and payments and be your primary contact for issues related to a specific family’s case. For more information about contacting CCAP agencies, see the CCAP Contact List for Providers under “Local CCAP Agency Contact information” on the right-hand menu of this site.
The DCYF CCAP Provider Support Team is available to answer questions about your registration information or CCAP policies. You can also contact the DCYF CCAP Provider Support Team if you are struggling to get information you need from a CCAP agency about a family’s case.
Do families using CCAP need to do anything differently as a result of these changes?
No, families don’t need to do anything differently. CCAP agencies will continue to manage family CCAP cases. Families on CCAP should continue to contact their case worker with questions or for assistance with their CCAP case.
Minnesota Licensed Family Child Care Provider Registration and Renewal in the Provider Hub
Faster processing time
Simpler registration and renewal process
Access to CCAP notices in the Provider Hub
Help and assistance from the DCYF CCAP Provider Support Team
Less paperwork to manage
Will I need to re-register with DCYF when my Provider Hub account is set up to keep getting CCAP payments?
No! If you are currently registered with any CCAP agency, your registration was converted automatically to a DCYF registration. You will not need to renew your registration until the date your previous CCAP agency registration renewal was due.
DCYF will send you an email notification at least 60 days before your renewal date that provides information about how to renew your registration.
Why should I use the Provider Hub if I'm not required to?
Updating your CCAP registration in the Provider Hub has many benefits:
Preparing to use the Provider Hub to manage CCAP registration and renewal
- If you are a Minnesota licensed or certified child care center, you should already have a Provider Hub account to manage your child care license. Use this same account to manage your CCAP registration. Do not set up another account.
- If you are a Minnesota licensed family child care provider:
- If you had an active or pending registration in August 2025, you will receive an email from ccap.providers.dcyf@state.mn.us in August with instructions on how to access your Provider Hub account.
- If you have never registered before or were not registered in August 2025, contact ccap.providers.dcyf@state.mn.us so DCYF can create a Provider Hub account for you. Do not create your own account. You will not be able to register for CCAP under your family child care license if you create your own account.
- If you are a legal nonlicensed provider or licensed by another state or a Tribal Nation, then:
- If you were registered for CCAP in April 2025, you should have received an email on April 28, 2025, from Noreply_PRD@identity.mn.gov with your login information.
- If you do not see an email with login information, make sure to check your Spam or Junk folders. If the email is not in Spam or Junk, please reach out to the Product Success Team for assistance by calling 651-431-6075.
- If your initial Hub login link expired, see How to reactivate an initial Hub login in email link expires.
- If you have never registered before or were not registered in April 2025, YES, you can set up a Provider Hub account now to register for CCAP. See Provider Hub: Create a New Provider Hub Account for more information.
- If you were registered for CCAP in April 2025, you should have received an email on April 28, 2025, from Noreply_PRD@identity.mn.gov with your login information.
What resources are there to help providers use the Provider Hub?
Visit Getting Started in the Provider Hub for resources on accessing and using the Provider Hub.
The Provider Hub is available online at https://providerhub.mn.gov/.
Will I be able to use the Provider Hub if I am not very good with technology?
Yes! The Provider Hub is intuitive and easy to use. If you have ever set up an online account with a retailer and ordered something online, you have all the skills necessary to use the Provider Hub. Check out the Tech Skills Support Guide (PDF) for helpful tips on getting online, using email and internet browsers, filling out online forms, managing files and finding resources.
The guide is also available in:
How should I prepare to use the Provider Hub to manage my CCAP information?
All providers should know their CCAP Provider ID. Entering the correct CCAP Provider ID will prepopulate fields in the Provider Hub. Your CCAP Provider ID can be found on all your CCAP notices and in MEC2 PRO. See the “Finding and using your CCAP Provider ID” resource under the “Documents” section in the right-hand menu of this site.
How do I find my CCAP Provider ID?
Your CCAP Provider ID can be found on all your CCAP notices and in MEC2 PRO. See the “Finding and using your CCAP Provider ID” resource under the “Documents” section in the right-hand menu of this site.
I don't have an account in the Provider Hub. Should I set one up now?
It depends! Do not set up an account unless DCYF tells you to do so. See below for guidance on getting an account based on what type of provider you are:
What kind of technology do I need to use the Provider Hub?
The Provider Hub is accessible on mobile devices, tablets, and computers. You need a connection to the internet.
Using the Provider Hub manage CCAP registration and renewal
How do I use the CCAP Provider Registration feature in the Provider Hub?
The CCAP Provider Registration feature is easy to use and intuitive. Check out the Provider Hub User Guide for CCAP Providers under “Important Links” section in the right-hand menu of this site for step-by-step instructions.
How will I know when it is time to renew my CCAP registration?
DCYF will notify you by email at least 60 days before your CCAP renewal is due. To ensure you receive your renewal email, add CCAP.Providers.DCYF@state.mn.us to your trusted email senders.
Will CCAP registration and renewal processing be faster if I use the Provider Hub?
Yes. The CCAP Provider Management tool in the Provider Hub prepopulates some of the information you have provided to CCAP, making the renewal and change processes faster.
Will I be able to access my CCAP registration information after I submit it?
Yes. If you submit information through the Provider Hub, your information is always available for you to review or update.
How can I see my CCAP notices in the Provider Hub?
To view CCAP notices in the Provider Hub, you must submit a registration request in the Provider Hub to “claim” your registration. Once your request is approved by the DCYF CCAP Provider Support Team, you can view your CCAP notices in the Provider Hub.
Will admins or billing assistants be able to access the Provider Hub to manage CCAP registration?
Only authorized agents or users with delegated authority can manage CCAP information in the Provider Hub. After someone with delegated authority submits a registration request that is approved by CCAP, individuals associated with the program that have other user roles can view CCAP information, notices or complete MEC² PRO User agreements. See this article for more information about user roles.
Which notices will be available in the Provider Hub? Can notices be filtered for remittance advice?
All notices will be available in the Provider Hub, except notices that CCAP is required to send using verified mail (this is rare) and billing forms. You will be able to filter notices by notice type. Providers will be able to view CCAP notices up to five years in the past. All Provider Hub users can see CCAP notices.
How is my information protected in the Provider Hub?
The Provider Hub is more secure and there are fewer risks of data loss or breach during transmission than other submission options like mail, email, or fax. The Provider Hub complies with relevant National Institute of Standards and Technology (NIST) Security Standards.
Forms Submission site
- Select your provider type and the action you want to take (register, renew, or submit a change). The page will identify all necessary documents and forms that you must complete.
- Forms will be updated so you can complete the form and submit it to DCYF without having to print or scan the form.
- When you submit materials via the site, DCYF CCAP will be notified immediately and the information you submit will be securely transferred and stored for a provider support specialist to process the request.
What is the CCAP Provider Forms Submission site?
The CCAP Provider Forms Submission site is an alternate way for providers who aren’t required to use the Provider Hub to submit registration information to DCYF.
Who can use the CCAP Provider Forms Submission site?
Only legal nonlicensed providers and Minnesota licensed family child care providers with an approved CCAP registration in August 2025 may use the CCAP Provider Forms Submission site.
All other providers must manage their CCAP provider registration in the Provider Hub unless directed by DCYF CCAP to submit information on the CCAP Provider Forms Submission site.
Why can’t all providers use the CCAP Provider Forms Submission site?
The Provider Hub is easier to use, more secure, better protects taxpayer investments, and results in faster registration processing than the CCAP Provider Forms Submission site.
The CCAP Provider Forms Submission site is available to support the transition of currently registered Minnesota licensed family child care providers and legal nonlicensed providers to the Provider Hub and to provide a backup submission pathway for provider registration information while Provider Hub enhancements are in development.
How do I use the CCAP Provider Forms Submission site?
To use the site, you will:
How do providers access the CCAP Provider Forms Submission site?
Providers can go to the CCAP Provider Forms Submission site at https://bit.ly/CCAPforms.
Billing CCAP
How can I get an MEC² PRO User Account to submit CCAP Billing Forms electronically?
Registered child care providers have the option to submit CCAP Billing Forms electronically with MEC² PRO, regardless of what CCAP agency manages the family’s case.
You must submit a registration process request in the Provider Hub to “claim” your registration. Once your request is approved by the DCYF CCAP Provider Support Team, you can Add a MEC² PRO User in the Provider Hub. The DCYF CCAP Provider Support Team will process the new user request and send the user information on how to login to MEC² PRO and submit electronic CCAP Billing Forms. See page 122 in the Provider Hub User Guide for CCAP Providers under “Important Links” section in the right-hand menu of this site for step-by-step instructions. You must download the Provider Hub User Guide for CCAP Providers to view full content.
If I submit billing electronically on MEC² PRO, do families need to sign the Billing Form?
No, bills submitted electronically through MEC² PRO do not require a parent's signature on the billing form.
Can paper billing forms still be used?
Yes, providers can choose between all paper bills or all electronic billing in MEC² PRO.
How can I learn more about MEC² PRO electronic billing?
Review the MEC² PRO Provider Manual (DHS-8672) to learn more about electronic CCAP billing.
How do I get help with the Provider Hub or CCAP registration?
Will I be able to talk to an actual person if I need help using the CCAP Provider Management Tool in the Provider Hub?
Yes. DCYF CCAP Provider Support Team will be available to support child care providers registering for CCAP, maintaining their registration information, and understanding CCAP policy during business hours. Contact the Provider Support Team at CCAP.Providers.DCYF@state.mn.us or 651-431-4848.
For questions or issues with the Provider Hub related to system functionality, contact the Product Success Team at (651) 431-6075.
What resources are available for providers who are not very good with technology?
The Provider Hub is intuitive and easy to use. If you have ever set up an online account with a retailer and ordered something online, you have all the skills necessary to use the Provider Hub. Check out the Tech Skills Support Guide (PDF) for helpful tips on getting online, using email and internet browsers, filling out online forms, managing files and finding resources.
The guide is also available in:
How do I report a technical issue with the Provider Hub?
If you have a question or concern about your technical experience in the Provider Hub, create a support case to submit your question or issue to the Product Success team — the team of local experts here to help you find success with the online tool.
If you cannot log in to the Provider Hub, you can contact call the Product Success team (PST) at 651-431-6075. If your call isn’t answered, please leave a voicemail.