Case Status Tracker - Pilot Engagement

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Welcome to the Case Status Tracker Pilot Engagement Site
This site is designed for County and Tribal Nation caseworkers participating in the Case Status Tracker Pilot. Here, you’ll find everything you need to stay informed and engaged throughout the pilot, including:

Whether you have questions or simply want to stay up to date, this site is your go-to space to stay connected with the Worker Experience Product Team.

Below, you’ll find:

  • The pre-pilot caseworker survey

  • A space to ask questions directly to the Worker Experience Team

  • An idea board to share feedback or suggestions

We’re excited to collaborate with you throughout this pilot. Your insights and feedback are critical—they will shape how we improve our products and services for workers and residents across Minnesota.

Welcome to the Case Status Tracker Pilot Engagement Site
This site is designed for County and Tribal Nation caseworkers participating in the Case Status Tracker Pilot. Here, you’ll find everything you need to stay informed and engaged throughout the pilot, including:

Whether you have questions or simply want to stay up to date, this site is your go-to space to stay connected with the Worker Experience Product Team.

Below, you’ll find:

  • The pre-pilot caseworker survey

  • A space to ask questions directly to the Worker Experience Team

  • An idea board to share feedback or suggestions

We’re excited to collaborate with you throughout this pilot. Your insights and feedback are critical—they will shape how we improve our products and services for workers and residents across Minnesota.

  • CLOSED: This survey has concluded.

    Caseworker insights

    We need your feedback to better understand case workers’ current experiences and establish a baseline for measuring the impact of our upcoming project on phone call volume.

    What is this about?

    This survey is part of a pre-pilot initiative to gather valuable insights from case workers about their day-to-day tasks, challenges, and phone call management. Your input will help us evaluate the current situation and prepare for the Case Status Tracker (CST) pilot program.

    Why is this taking place?

    By understanding the current landscape, we aim to measure how the CST influences phone call volumes and enhances case worker efficiency. Your responses will play a vital role in ensuring it addresses key needs of Case Workers.

    How to take part?

    Complete the survey using the link provided. It will take approximately 5 minutes, and your feedback is essential. The survey closes after onboarding sessions. 

    How will feedback be used?

    The data collected will serve as a baseline to assess the CST’s impact on phone call volumes and guide adjustments for future implementation phases.


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Page last updated: 26 Aug 2025, 07:36 AM