SSIS Engagement and Information Site

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Welcome to the Social Service Information System (SSIS) Business Operations and User Support engagement and information site. This site is organized for county and Tribal agency SSIS mentors, coordinators and supervisors to find resources and participate in various engagement opportunities with the SSIS Business and Training Section at the Department of Children, Youth, and Families.

The department is committed to providing our SSIS coordinators, mentors and end-users with support in user experience, system design, system-related troubleshooting, guidance and information.

The four pillars of SSIS Business and User Support are:

  1. User Experience: Tribal and county staff will have technology

Welcome to the Social Service Information System (SSIS) Business Operations and User Support engagement and information site. This site is organized for county and Tribal agency SSIS mentors, coordinators and supervisors to find resources and participate in various engagement opportunities with the SSIS Business and Training Section at the Department of Children, Youth, and Families.

The department is committed to providing our SSIS coordinators, mentors and end-users with support in user experience, system design, system-related troubleshooting, guidance and information.

The four pillars of SSIS Business and User Support are:

  1. User Experience: Tribal and county staff will have technology that supports quality case work.
  2. User Support: Tribal and county social service staff will know the requirements and features of the system and will have support to resolve problems.
  3. Accountability: SSIS will ensure requirements, data quality, fiscal responsibility and transparency.
  4. Community: SSIS will be human-centered in our work and guided by a commitment to equity, inclusion and partnership.

Get to know the SSIS support teams

  • Business Operations and Modernization Teams - Works with our MNIT, policy and local agency partners on the continuity of system operations, impacts on system design and system modernization.
  • Learning and Development Team - Provides effective, engaging and equitable learning solutions using innovative methods and best practices to enhance our partners' proficiency with SSIS.
  • Tier 1 Help Desk - Provides quality and timely response to system inquiries from state users and local agencies.
  • Mentor Coordinator - bridges the work of this section and coordinates resources, learning events, mentor and coordinator communications, and SSIS Partnership.

About privacy on this site

Sharing full names or other details could identify people or organizations in your public comments, so please exercise extreme caution when engaging. If you have feedback that includes your name or the name of a county, Tribe or agency, but you'd like to engage privately please send us an email at ssistraining.dcyf@state.mn.us.

Engage with us!

  • SSIS Training Sandbox Request

    Hello and welcome to the SSIS Training Sandbox Request Form.  Please complete this form for any of the following circumstances:

    • You have been appointed as your agency's Designated Mentor contact to manage the SSIS Training Sandbox.
    • You need to change/update your agency's Designated Mentor contact information.
    • You need to reserve usage of the SSIS Training Sandbox.

    Completion of this form will allow us to track usage in an effort to prevent system issues related to load.  When you submit this form the owner will see your name and email details. A follow-up email will be sent to you regarding next steps.

    Thanks!

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  • Openlink Connectivity Issues


    Hello SSIS, County Mentors/Coordinators

    We are gathering more detail on the OpenLink connectivity issues counties have been experiencing when connecting to the SSIS databases. To help us better diagnose and address the problem, please provide feedback on the following form. Your input is essential in helping us identify patterns and prioritize next steps. Thank you for your assistance and continued partnership. 


    Complete Form
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Page last updated: 24 Apr 2026, 10:52 AM