SSIS Engagement and Information Site

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Welcome to the Social Service Information System (SSIS) Business Operations and User Support engagement and information site. This site is organized for county and Tribal agency SSIS mentors, coordinators and supervisors to find resources and participate in various engagement opportunities with the SSIS Business and Training Section at the Department of Children, Youth, and Families.

The department is committed to providing our SSIS coordinators, mentors and end-users with support in user experience, system design, system-related troubleshooting, guidance and information.

The four pillars of SSIS Business and User Support are:

  1. User Experience: Tribal and county staff will have technology

Welcome to the Social Service Information System (SSIS) Business Operations and User Support engagement and information site. This site is organized for county and Tribal agency SSIS mentors, coordinators and supervisors to find resources and participate in various engagement opportunities with the SSIS Business and Training Section at the Department of Children, Youth, and Families.

The department is committed to providing our SSIS coordinators, mentors and end-users with support in user experience, system design, system-related troubleshooting, guidance and information.

The four pillars of SSIS Business and User Support are:

  1. User Experience: Tribal and county staff will have technology that supports quality case work.
  2. User Support: Tribal and county social service staff will know the requirements and features of the system and will have support to resolve problems.
  3. Accountability: SSIS will ensure requirements, data quality, fiscal responsibility and transparency.
  4. Community: SSIS will be human-centered in our work and guided by a commitment to equity, inclusion and partnership.

Get to know the SSIS support teams

  • Business Operations and Modernization Teams - Works with our MNIT, policy and local agency partners on the continuity of system operations, impacts on system design and system modernization.
  • Learning and Development Team - Provides effective, engaging and equitable learning solutions using innovative methods and best practices to enhance our partners' proficiency with SSIS.
  • Tier 1 Help Desk - Provides quality and timely response to system inquiries from state users and local agencies.
  • Mentor Coordinator - bridges the work of this section and coordinates resources, learning events, mentor and coordinator communications, and SSIS Partnership.

About privacy on this site

Sharing full names or other details could identify people or organizations in your public comments, so please exercise extreme caution when engaging. If you have feedback that includes your name or the name of a county, Tribe or agency, but you'd like to engage privately please send us an email at ssistraining.dcyf@state.mn.us.

Engage with us!

  • Survey for Business Organization Fiscal Details Filter

    In SSIS Release 26.2, we applied a 6-month history filter to Service Arrangements and Service Arrangement Groups, and Quarter-to-Date history on Payments by service date when viewing a business organization’s Fiscal Details folder. This change was made to improve performance for Business Organizations, especially within the Fiscal Details folder, where high volumes of records were causing long load times and impacting workers.

    We’d like to better understand how you use the Business Organization Seach feature and the Fiscal Details Filter folder so we can continue improving your experience.


    Take Survey
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  • SSIS Training Sandbox Request

    Hello and welcome to the SSIS Training Sandbox Request Form.  Please complete this form for any of the following circumstances:

    • You have been appointed as your agency's Designated Mentor contact to manage the SSIS Training Sandbox.
    • You need to change/update your agency's Designated Mentor contact information.
    • You need to reserve usage of the SSIS Training Sandbox.

    Completion of this form will allow us to track usage in an effort to prevent system issues related to load.  When you submit this form the owner will see your name and email details. A follow-up email will be sent to you regarding next steps.

    Thanks!

    Complete Form
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  • SSIS Learning and Development Request Form

    This form's intended function is to submit a training request to the SSIS Learning and Development (L&D) team to determine the best solution(s) for the requester’s need(s). Please be advised that this document is to be completed by an SSIS Mentor, Coordinator, Social Services Supervisor, or State Policy Representative with a training need for SSIS. Also, while we ask that requests be submitted by these designated roles, SSIS training may be provided to all agency staff who have an identified SSIS learning need.   

    All questions throughout this form are required so answer to the best of your knowledge and ability. 

    Once we receive the request, the team will review the information and determine a recommended solution. Requests are reviewed by the L&D team in the order received and response times will vary based on the details in the request.

    After making a determination, a member of the L&D team will reach out to discuss next steps.

    Complete Form
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Page last updated: 29 Jul 2026, 02:48 PM