You must have “Delegated Authority” user access in the Provider Hub to manage CCAP registration information for a license. 

• If you are a Minnesota licensed or certified center and do not have “Delegated Authority” user access, contact your program's designated Authorized Agent. If the Authorized Agent wants you to manage CCAP registration, they will need to update your user access for the program. They can reference Provider Hub: Add a User and Change Existing User Access for information on user access changes.
• If you are a center or family child care provider licensed by a Tribal nation or another site, you will need to first "claim" your registration by selecting "Register or renew as a Not licensed by the State of Minnesota (Licensed by another state or Tribe)" before you can submit changes or manage your MEC² PRO account.
• If you are a Minnesota licensed family child care provider, do not set up your own Provider Hub account. Please contact DCYF CCAP Provider Support Team to help resolve this issue.

If you have additional questions, contact DCYF CCAP Provider Support at CCAP.Providers.DCYF@state.mn.us or 651-431-4848.

If you are licensed or certified by the state of Minnesota, the tax information you provide to CCAP must match the license holder information (program account information) you provided to your licensing under Minn. Stat. §245A.04, subd. 7a(b). If you are not sure what the correct address is, consult with a tax professional or the person in your organization that manages tax compliance. 

For centers, to view or update your program account information in the Provider Hub, see guidance in this Knowledge Article: https://providerhub.mn.gov/s/article/Licensed-Centers-Request-a-Change-to-Your-Program-Account-Information-in-the-Provider-Hub 

For licensed family child care providers, report all tax information changes to your licensor so they can submit a license update form (DHS-3324). This includes updating your tax ID from your SSN (social security number) to a FEIN/EIN (Federal Employer Identification Number. CCAP must verify with your licensor that you've updated your tax information before we can approve a change in your CCAP tax information.

If you have more specific questions or a special case, contact the DCYF CCAP Provider Support Team directly at CCAP.Providers.DCYF@state.mn.us or 651-431-4848.

If you are looking to develop a parent handbook for your program, you may connect with resources to support child care providers and their business needs. Some resources in Minnesota can be found on the Child Care Aware of Minnesota website. Another option is to take training to help you develop the handbook for your program. There is a training available on developtoolmn.org called Reducing the Risk: Creating a Comprehensive Parent & Staff Handbook that may provide templates or other resources. You can search for this training and others on the Develop website.

CCAP does not have a parent handbook template for child care programs. CCAP has created the Minnesota Child Care Assistance Program Family Guide (DHS-3944) about the Child Care Assistance Program that programs are encouraged to share with families using CCAP as part of the enrollment process. This guide is not a substitute for a program's comprehensive parent handbook.