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Welcome to the Social Service Information System (SSIS) Business Operations and User Support engagement and information site. This site is organized for county and Tribal agency SSIS mentors, coordinators and supervisors to find resources and participate in various engagement opportunities with the SSIS Business and Training Section at the Department of Children, Youth, and Families.
The department is committed to providing our SSIS coordinators, mentors and end-users with support in user experience, system design, system-related troubleshooting, guidance and information.
The four pillars of SSIS Business and User Support are:
User Experience: Tribal and county staff will have technologyContinue reading
Welcome to the Social Service Information System (SSIS) Business Operations and User Support engagement and information site. This site is organized for county and Tribal agency SSIS mentors, coordinators and supervisors to find resources and participate in various engagement opportunities with the SSIS Business and Training Section at the Department of Children, Youth, and Families.
The department is committed to providing our SSIS coordinators, mentors and end-users with support in user experience, system design, system-related troubleshooting, guidance and information.
The four pillars of SSIS Business and User Support are:
User Experience: Tribal and county staff will have technology that supports quality case work.
User Support: Tribal and county social service staff will know the requirements and features of the system and will have support to resolve problems.
Accountability: SSIS will ensure requirements, data quality, fiscal responsibility and transparency.
Community: SSIS will be human-centered in our work and guided by a commitment to equity, inclusion and partnership.
Get to know the SSIS support teams
Business Operations and Modernization Teams - Works with our MNIT, policy and local agency partners on the continuity of system operations, impacts on system design and system modernization.
Learning and Development Team - Provides effective, engaging and equitable learning solutions using innovative methods and best practices to enhance our partners' proficiency with SSIS.
Tier 1 Help Desk - Provides quality and timely response to system inquiries from state users and local agencies.
Mentor Coordinator - bridges the work of this section and coordinates resources, learning events, mentor and coordinator communications, and SSIS Partnership.
About privacy on this site
Sharing full names or other details could identify people or organizations in your public comments, so please exercise extreme caution when engaging. If you have feedback that includes your name or the name of a county, Tribe or agency, but you'd like to engage privately please send us an email at ssistraining.dcyf@state.mn.us.
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